Personalized Picture Frames | Frequently Asked Questions

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Entire picture frame can be engraved



Ships In: Usually one business day. Express Shipping Available | Most frames ship in 24-hours | Total Custom

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Personalized Photo Albums

Personalized photo albums for all of life's special occasions.

Sale $26.10

Frequently Asked Questions

Personalized Cupid FrameQ...How can I be sure my order will be delivered in time for the holidays?
A...Easy! Just meet the shipping deadline for your selected shipper. View the mailing and shipping deadlines here. Holiday Shipping Guide

Q...How do I send my own images for my frame?
A...You will receive an order confirmation email after you complete your purchase. Simply reply to the confirmation email with your image(s) attached.

Q...Can I preview my layout?
A...Sure, you can request your frame layout for your personal review/edits prior to going to the laser. To do this, please use the "additional comments" box that appears during checkout (At the bottom of the page). A layout of your frame will be emailed to you for review. We can go back and forth with any changes you may like until you are thrilled with the layout. What makes 1stFrame.com unique is that we allow you to create a frame layout completely from scratch. Any text, any font, and any clipart etc. "

Q...How late can I order a Christmas gift from 1stFrame.com?
A...We generally process and ship orders within one business day. Please order early, but no later than December 23rd and select appropriate shipping to insure Christmas delivery.

Q...Can I include additional information about my frame layout?
A...There is an "additional comments" box that appears during checkout. Please use it to include any special instructions.

Q...Can I use my own clip-art or logo?
A...Just email your clip art or logo to frame@1stframe.com. Be sure to include your order number.

Q...Can I have text on the sides of my frame?
A...You bet! Place text anywhere you like, anywhere on the frame. For example, you can have clipart on the top and bottom if you like. Just be sure to make a note {in brackets} inside the top or bottom text boxes located on the order form. You can also use the "additional comments" box during checkout (first appears on the select shipping page) to indicate the text for the sides.

Q...Does 1stFrame ship Internationally?
A...Our customers come from all over the globe. Our order form will automatically calculate International shipping charges based on weight and distance. (It is our policy to charge "actual" shipping only. We do not mark up shipping costs.)

Q...Can I order by phone?
A...To insure accuracy, we can not take orders by phone.

Q...Will 1stFrame.com ship my order quickly?
A...You are ordering directly from the manufacturer. We generally ship within one business day.

Q...Should I use "all caps" when filling out the order form?
A...No. Use proper punctuation. Use all caps only when you intend to, for impact and overall layout effect.

Q...Do I have to use clipart on the sides of the frame?
A...Clipart is fun but please make your frame any way you like! You may leave the sides blank.

Q...Can I get a discount for multiple frames?
A...We offer quantity discounts and can accommodate large corporate orders of more than 20,000 frames. Please email 1stFrame for our discount pricing.

Q...Does my frame come with glass?
A...Yes, your frame will arrive fully assembled with glass and easel back with fold down leg for out-of-the-box display.

Q...What if my frames arrives broken?
A...While extremely rare, it is our policy to replace at no cost to you, any damaged materials that are a result of shipping.

Q...What size frame?
A...Sizes refer to the picture cut-out dimension (for your photo). The actual "outside" dimension of the frame is larger to accommodate the engraving. If your special photo is 4 x 6 for example, you will need to order the 4 x 6 frame.

Personalized Hearts FrameQ...Can I hand sketch or type a layout of how I want my frame to look and email it to 1stFrame?
A...We love to see your original ideas. Just fax it to 1-734-854-8551 or scan it and email it to us. (Be sure to place the order online and make reference to the fax or email.) You may also create your layout in your favorite software and email us the file. The order must still be placed online however.

Q...Why have I not received a reply to my email?
A...We respond to each email that we receive usually within one business day. If you feel that have not received a timely response, please adjust your SPAM blocking software, it may be blocking our reply.

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Clip Art


More Personalized Frames

Personalized solid wood picture frames for every occasion. See our design categories for lots of personalization ideas OR create a design of your own entirely from scratch!

Available in five frame sizes:

Includes all engraving, glass and easel back with drop leg for table-top display. Wall hanging hardware included".


Testimonials

  1. The frame is beautiful.....the bride and groom LOVE it....will order from you again! Thank you so much for rushing the order!!!!!!!
    Added by: Michele :).
  2. The frame arrived...thank you very much, it looks great. I am very pleased with it!
    Added by: Lynn Bowman.
  3. I have been so pleased with these frames--and now it's my standard gift for friends with new babies--and they all just RAVE over
    them. You do such a nice job, and so quickly. Thanks very much for getting back to me.
    Added by: Patricia Ball.
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